Our Trading Terms

The service we provide is tailor-made for each property and customer.

Provide estimates of the cost, duration and start time of the work
Provide a detailed specification of the work we intend to carry out. This will be accompanied with an acceptance form together with a deposit or full payment request as applicable.
After the signed acceptance form and any payment requested has been received we will schedule the work
The contract between us will be subject to UK law. No goods or services are sold through our website and online sales trading rules do not apply.
After completion of the work agreed any outstanding amounts will be invoiced and must be paid with seven days of the invoice being issued.

In the first instance the complaint must be raised with our office by telephone, email or letter. Contact details
We will acknowledge your complaint within three days and provide you with our response within seven days.
If you do not agree with our response you may raise the issue with our industry trade organisation who will investigate